Effective Date: May 1, 2026 | Last Updated: May 1, 2026
At TailorCV, we want you to be fully satisfied with your subscription. This Refund Policy explains when refunds are available, how to request them, and what to expect after a request is submitted. All purchases are processed through Paddle, our merchant of record and authorised payment processor.
All new paid subscriptions are eligible for a full refund if requested within 7 days of the initial purchase date, no questions asked.
This guarantee applies to your first subscription purchase on TailorCV. If you are unhappy with the service for any reason within the first 7 days, contact us and we will issue a full refund to your original payment method.
The 7-day guarantee does not apply to:
For recurring subscription renewals (monthly or annual), we generally do not offer refunds once a renewal charge has been processed, as access to the service continues for the full paid period.
However, if you believe a renewal was charged in error (e.g., you cancelled before the renewal date and were still charged), please contact us within 14 days of the charge and we will investigate and resolve the matter promptly, which may include a refund.
How to avoid unwanted renewals: You can cancel your subscription at any time from your account dashboard or by contacting us. Cancellations take effect at the end of the current billing period — you retain access until then.
For annual subscriptions:
To request a refund on an annual plan, please email us at td19454@gmail.com with your account email and order details.
The following are not eligible for refunds:
To request a refund, please follow these steps:
You can also reach us via our Contact page if you prefer.
Once a refund is approved and initiated:
Refunds are always returned to the original payment method used at checkout. We cannot transfer refunds to a different card or payment method.
Cancelling your subscription and requesting a refund are two separate actions:
To cancel your subscription, go to your account dashboard or contact us at td19454@gmail.com.
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We respond quickly to refund requests and prefer to resolve disputes amicably.
If a chargeback is initiated without first contacting us, we reserve the right to suspend access to your account pending resolution of the dispute, as required by our payment processor's policies.
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction. If you are located in the European Union, United Kingdom, Australia, or another jurisdiction with mandatory consumer rights, those rights apply in addition to this policy.
EU consumers have the right to withdraw from a digital service contract within 14 days of purchase without giving a reason, unless the service has already been fully performed with your prior express consent and acknowledgement that you lose your right of withdrawal once performance has commenced.
For refund requests, billing questions, or subscription issues, please reach out:
We are committed to making every interaction with TailorCV a positive one. If you are not satisfied, please tell us — we will do our best to make it right.