TailorCV ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thetailorcv.com and use our AI-powered resume optimization services. Please read this policy carefully. By using our services, you agree to the practices described herein.
01 Information We Collect
Information You Provide Directly
- Account Data: Name, email address, and password when you create an account.
- Resume & Career Data: Resume content, work history, skills, and job descriptions you upload or enter to use our optimization tools.
- Payment Information: Billing details are collected and processed securely by our payment processor (Paddle). We do not store your full credit card numbers on our servers.
- Communications: Messages, feedback, or support requests you send us.
Information Collected Automatically
- Usage Data: Pages visited, features used, session duration, and click patterns.
- Device & Log Data: IP address, browser type, operating system, referring URLs, and timestamps.
- Cookies & Tracking: Session cookies for authentication and analytics cookies (Google Analytics) to understand how users interact with our service.
02 How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI resume optimization, ATS scoring, cover letter, and interview preparation services.
- Process payments and manage your subscription via Paddle.
- Send transactional emails (account confirmations, password resets, subscription receipts).
- Send promotional communications, with your consent, which you may opt out of at any time.
- Monitor and analyze usage trends to enhance user experience and platform stability.
- Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal data to third parties. We do not use your resume content to train AI models without your explicit consent.
03 How We Share Your Information
We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who help us operate our platform, including cloud hosting (e.g., Render, AWS), payment processing (Paddle), email delivery (e.g., SendGrid), and analytics (Google Analytics). These providers are contractually bound to handle data securely and only as directed.
- AI Processing Partners: Resume content is sent to AI model providers (e.g., OpenAI, Anthropic) solely to generate optimization suggestions. These providers have their own privacy policies and data retention controls.
- Business Transfers: If TailorCV is acquired, merged, or its assets are transferred, your data may be part of that transaction, subject to the same privacy commitments.
- Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of TailorCV, our users, or others.
- With Your Consent: We may share information for other purposes with your explicit consent.
04 Cookies & Tracking Technologies
We use the following types of cookies and similar technologies:
- Essential Cookies: Required for authentication, session management, and core functionality. Cannot be disabled without breaking the service.
- Analytics Cookies: Google Analytics collects anonymized usage statistics to help us improve the platform. You can opt out via the Google Analytics Opt-out Browser Add-on.
- Preference Cookies: Remember your settings and preferences for a better experience.
You can control cookies through your browser settings. Note that disabling essential cookies may impair service functionality.
05 Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. Specifically:
- Account Data: Retained for the duration of your account plus 90 days after deletion.
- Resume & Career Content: Retained while your account is active. Deleted within 30 days of account deletion.
- Payment Records: Retained for 7 years as required by applicable financial and tax regulations.
- Log Data: Retained for up to 12 months for security and diagnostic purposes.
You may request earlier deletion of your data as described in Section 6.
06 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated personal data ("right to be forgotten").
- Portability: Request a machine-readable export of your data.
- Objection / Restriction: Object to or request restriction of certain processing activities.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
- Opt Out of Marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in our emails.
To exercise any of these rights, contact us at td19454@gmail.com. We will respond within 30 days. For EU/EEA users, you also have the right to lodge a complaint with your local data protection authority.
07 Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- TLS/HTTPS encryption for all data in transit.
- Encrypted storage for sensitive credentials.
- Access controls limiting data access to authorized personnel only.
- Regular security reviews and monitoring.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
08 International Data Transfers
TailorCV operates from India. Your data may be transferred to and processed in countries outside your own, including the United States, where our service providers are located. We ensure such transfers comply with applicable data protection laws through appropriate safeguards such as standard contractual clauses or reliance on adequacy decisions.
09 Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete that information promptly. If you believe a child has provided us with their data, please contact us at td19454@gmail.com.
10 Third-Party Links
Our platform may contain links to third-party websites (e.g., LinkedIn, Google). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.
11 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or an in-app notice. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
We aim to respond to all privacy-related inquiries within 30 days.
