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Spearheaded project activities across Development, Infrastructure, Database, Network, and DevOps teams, ensuring timely follow-up on deliverables and open items. Managed 3–5 concurrent projects by maintaining detailed project plans, schedules, milestones, and dependencies using Microsoft Project, Jira, Trello, and Excel. Facilitated project meetings and reviews, meticulously documenting actions and ensuring follow-up with responsible stakeholders on outstanding topics. Maintained comprehensive RAID logs encompassing risks, assumptions, issues, and dependencies, coordinating follow-up activities to mitigate project risks. Supported resource planning and workload allocation in collaboration with technical managers and team leads throughout project phases. Oversaw cost estimation, budget monitoring, financial tracking, and project forecasting to ensure adherence to financial constraints. Compiled weekly and monthly KPI reports, project status updates, and management dashboards that highlighted milestones, risks, and corrective actions. Conducted requirements-gathering sessions and stakeholder workshops, documenting project requirements and deliverables to align with client expectations. Created meeting minutes, implementation plans, and project documentation utilizing Confluence and Microsoft Office.

Orchestrated client onboarding and workplace infrastructure projects from initiation through implementation, closure, and operational handover. Maintained project plans, schedules, deliverables, and milestone tracking across multiple client engagements to ensure project alignment. Coordinated activities among Infrastructure, Network Administration, System Administration, Facilities, Operations, and Support teams to streamline project execution. Managed vendor relationships and third-party service providers involved in infrastructure procurement, connectivity, and deployment. Gathered and documented client requirements related to workplace technology, network connectivity, conferencing systems, LAN infrastructure, and Microsoft 365. Facilitated stakeholder meetings, requirements workshops, and project reviews, diligently following up on agreed actions to ensure accountability. Assisted in project budgets, implementation cost monitoring, and financial tracking to maintain fiscal responsibility. Maintained RAID registers and coordinated issue follow-up to support delivery continuity and project success. Developed management presentations, KPI dashboards, project status reports, and governance documentation to communicate project progress effectively. Supported operational readiness, documentation, knowledge transfer, and transition to support teams to ensure seamless project handover.