Who Am I?
Available for work
4+ Roles
Pasig City, Philippines
I am a customer-focused professional with a passion for problem-solving and effective communication. With extensive experience in customer service and team leadership, I thrive in fast-paced environments, ensuring that every client receives the attention and support they deserve.
My Superpowers
Every creator has their toolkit. These are the technologies and tools I reach for to turn ideas into experiences.
Other Technical Skills: Customer Service
Problem Solving
Data Management
Claims Processing
Provider Enrollment
Record Keeping
Experience & Impact
C
June 15, 2024 – August 31, 2026
Carelon Global Solutions
Customer Representative II · Philippines
- Provided accurate information regarding healthcare benefits and coverage details to assist members.
- Resolved customer concerns efficiently, ensuring a high level of satisfaction and service quality.
- Handled inquiries related to claims, billing, and policy information in a timely manner.
- Maintained detailed records of customer interactions and transactions for proper documentation.
- Collaborated with internal teams to ensure accurate and prompt resolution of customer issues.
C
March 15, 2021 – June 15, 2024
Carelon Global Solutions
Provider Data Management Specialist · Philippines
- Updated provider records to facilitate seamless reimbursement processes and streamline inter-region and cross-market guidelines for demographic updates.
- Synchronized data across multiple claims systems.
- Provided guidance on provider enrollment policies and updates.
- Protected and maintained confidentiality of sensitive provider information.
I
March 2019 – February 2021
Inspiro
Chat Customer Service Representative · Philippines
- Addressed customer concerns promptly and provided appropriate solutions based on company policies.
- Ensured customer satisfaction by delivering quality service and maintaining professionalism.
- Tracked customer orders and processed refunds, replacements, and return requests accurately.
- Investigated customer concerns thoroughly to determine the correct resolution for each case.
- Maintained accurate records of customer interactions and followed up on unresolved issues.
P
March 2017 – April 2019
Puregold
Customer Service Team Leader · Philippines
- Monitored customer flow to ensure efficient service and minimal waiting time.
- Handled transaction issues and resolved customer complaints in a professional manner.
- Maintained availability of checkout supplies to support uninterrupted operations.
- Ensured customer satisfaction by supervising service quality and addressing concerns promptly.
- Managed schedules and attendance of cashiers, customer service staff, and baggers.
My Academic Path
JH Cerilles State College
Bachelor in Elementary Education
Let's Talk
Great work starts with great conversations. Whether you want to collaborate or just say hi — I'm always open.