01.
About
I am an Operations Executive with over 2 years of experience in banking and process management. I excel in optimizing workflows and coordinating cross-functional teams, all while maintaining a focus on regulatory compliance and data accuracy.
02.
Experience
March 2023 – April 2025
Operations Executive · Hong Leong Bank
Segamat, Johor
- Optimized transaction workflows and streamlined document verification procedures during peak periods, reducing processing time by up to 50% while enhancing overall branch operational efficiency.
- Coordinated with 3–4 cross-functional teams to track operational issues, escalate critical cases, and drive timely resolutions, resolving 5–10 cases weekly while consistently meeting SLA requirements.
- Processed 50–100 CASA account applications monthly by verifying customer documentation, coordinating approvals, and ensuring complete submissions, achieving minimal rework and full regulatory compliance.
- Maintained 100% data accuracy across 150–300 customer records monthly by validating customer information before updating Oracle Siebel CRM, ensuring audit-ready documentation and regulatory compliance.
- Conducted bi-monthly RCSA reviews to evaluate branch operations, identify process risks, and recommend corrective measures, improving internal control effectiveness and audit readiness.
- Trained 3–5 newly hired staff on operational procedures, compliance requirements, and documentation best practices, enabling faster onboarding and consistent service delivery.
April 2022 – October 2022
Marketing Executive · Innates, Limited Liability Partnership, PLT
Skudai, Johor
- Coordinated multiple operational workstreams by tracking project milestones, facilitating weekly stakeholder follow-ups, and resolving bottlenecks, achieving 100% on-time task completion.
- Conducted competitor research and prepared 4–6 market analysis reports each month, providing actionable insights to support strategic planning initiatives.
- Developed structured document verification checklists that standardized submission reviews, reducing documentation errors to 1–2 incidents monthly while improving process consistency.
03.
Skills & tools
Oracle Siebel CRMOutlookGoogleWorkspaceMicrosoft WordMicrosoft ExcelMicrosoft Power Point
04.
Education
Universiti Teknologi Malaysia (UTM)
Bachelor of Management (Marketing) (Hons)
SMK Tuanku Abdul Rahman
Malaysian Higher School Certificate (STPM)
05.
Certifications
AI for Executives, Administrative & Support Staff
LaunchPro: Career Accelerator for Service & Support Roles
Outlook 101: Zero to Hero Certificate
Competent Digital Workforce (CDW)
Microsoft Excel Skills for Employment Ready Graduate
06.
Interests
Listening MusicBaking Cakes
07.
Get in touch
Have a role or a project in mind? I'd love to hear from you.