K
KPI Reconciliation & Metric Governance
- Reconciled three conflicting definitions of 'active customer' across marketing, finance, and product teams by constructing a governed SQL layer in PostgreSQL, resolving a 170-customer reporting discrepancy and establishing a single trusted source per metric.
- Corrected an inflated customer count by 15% (328→278) by resolving duplicate identities, non-sale orders, and refund-timing errors using multi-table joins, anti-joins, and CTEs across six source tables.
- Developed a governed SQL validation suite and metric catalog that surfaced a timezone defect exposing $34K in sales to misattribution, ensuring every reported figure was traceable and audit-ready.