Administrative Website
Engineered a web application for a family business using C#, ASP.NET Core/MVC, SQL Server, Entity Framework, JavaScript, HTML, CSS, and Bootstrap.
Who Am I?
Available for work
1+ Roles
I'm Daniela Acevedo Cubillo, a Junior .NET Developer with hands-on experience in web applications and technical support. With a strong foundation in structured troubleshooting and cross-functional collaboration, I thrive on creating efficient solutions and continuously enhancing my technical skills.
My Superpowers
Every creator has their toolkit. These are the technologies and tools I reach for to turn ideas into experiences.
Languages: C#
JavaScript
HTML
CSS
Frameworks/Libraries: ASP.NET Core
Entity Framework
Bootstrap
Databases: SQL Server
Tools & Platforms: ServiceNow
Microsoft 365
Git
Other Technical Skills: MVC
REST APIs
Active Directory
Experience & Impact
F
2023 -2026
Fujitsu
Service Desk Agent (Application Support) · San Jose, Costa Rica
- Managed enterprise incidents and service requests through ServiceNow, executing triage, structured troubleshooting, escalation, follow-up, and service restoration.
- Conducted root cause analysis on application and access-related issues, collaborating with development and infrastructure teams to resolve escalated incidents.
- Administered user accounts, permissions, and access requests in Active Directory and Microsoft 365, adhering to corporate security protocols.
- Maintained comprehensive incident records, troubleshooting procedures, technical solutions, and knowledge base documentation.
- Resolved over 20 incidents daily for 300+ enterprise users, achieving 98% SLA compliance and customer satisfaction ratings above 95%; recognized as a Top Performer multiple times.
Things I've Built
Every project is a story of curiosity turned into code — built to function and to feel right.
Alura Geek | E-Commerce Web Application
Developed a responsive e-commerce web application for displaying and managing products.
Developer Portfolio | React, TypeScript & Responsive Design
Designed and developed my personal developer portfolio to showcase my software development, database and IT projects. Built with React and TypeScript, featuring responsive design, reusable components, project showcases, technical skills, professional experience and contact information. The portfolio is deployed with GitHub Pages and is continuously updated as I build new projects.
My Academic Path
Universidad Castro Carazo
Bachelor's Degree in Computer Engineering
Universidad Tecnica Nacional
Web Developer
Certifications
Front End, Alura, 2023 | Certificate↗
Let's Talk
Great work starts with great conversations. Whether you want to collaborate or just say hi — I'm always open.