ABIRIOLAMIDE DAVID
Product Manager
@ Bottles and Glasses
Driving operational efficiency and customer satisfaction in e-commerce through innovative solutions. 🚀
I am an experienced E-commerce Operations Manager with a passion for optimizing processes and enhancing customer experiences. With a strong background in logistics and support, I thrive on delivering results that elevate service quality and streamline operations.
About Me
I am an experienced E-commerce Operations Manager with a passion for optimizing processes and enhancing customer experiences. With a strong background in logistics and support, I thrive on delivering results that elevate service quality and streamline operations.
CURRENT FOCUS
▹Spearhead comprehensive e-commerce operations, overseeing vendor sourcing, procurement, product listings, and sales monitoring to enhance operational effectiveness.
▹Orchestrate logistics and fulfillment processes, ensuring timely delivery and elevated customer satisfaction levels.
▹Evaluate inventory and sales metrics to refine operational efficiency and optimize product availability.
▹Drive digital marketing initiatives to boost online engagement and stimulate sales growth.
Skills
Other Technical Skills91%
Experience
Jan 2025 – Present
E-Commerce Operations Manager · Bottles and Glasses
Lekki, Lagos
- Spearhead comprehensive e-commerce operations, overseeing vendor sourcing, procurement, product listings, and sales monitoring to enhance operational effectiveness.
- Orchestrate logistics and fulfillment processes, ensuring timely delivery and elevated customer satisfaction levels.
- Evaluate inventory and sales metrics to refine operational efficiency and optimize product availability.
- Drive digital marketing initiatives to boost online engagement and stimulate sales growth.
Feb 2024 – Dec 2024
Support & Inventory Control Specialist · Outlash Brand
Lekki, Lagos
- Oversaw stock levels and maintained precise inventory records to ensure operational accuracy.
- Executed stock reconciliation and cycle counts, significantly reducing discrepancies.
- Facilitated online order processing and coordinated prompt fulfillment and dispatch.
- Produced detailed inventory reports to support management decision-making.
Jun 2019 – Nov 2023
Customer Support Specialist · Andrias World Ltd
Lekki, Lagos
- Delivered multi-channel customer support through phone, WhatsApp, Instagram, and email, enhancing customer engagement.
- Monitored customer interactions using CRM and support tools to ensure service quality.
- Conducted root cause analysis to identify and mitigate recurring customer complaints.
- Maintained high service quality and customer satisfaction metrics, achieving a 96% call quality score.
Mar 2018 – May 2019
Customer Service Advisor · Outcess Solutions (Multichoice)
Lekki, Lagos
- Managed customer complaints and service escalations with professionalism, ensuring resolution.
- Consistently met daily service-level targets while upholding customer satisfaction.
- Identified and addressed recurring issues, contributing to service improvement initiatives.
Jul 2017 – Feb 2018
Merchant Relations Officer · SME MarketHub GTBank
Victoria Island, Lagos
- Assisted merchants with onboarding, store setup, and account management to enhance operational efficiency.
- Addressed merchant inquiries and resolved operational concerns promptly.
- Collaborated with cross-functional teams to ensure timely resolution of issues.
Education
Yaba College of Technology
Diploma
2016
Holy Saviour’s College
WASSCE
2003
Leadership
JUNE - PRESENT
PROJECT MANAGER · THE BACK BY BOTTLES AND GLASSES
- Led and coordinated a team of 10 professionals in the planning, organization, and execution of FREQUENCY, a silent disco event. Oversaw key aspects of the project, including team coordination, event planning, vendor and stakeholder management, logistics, entertainment coordination, ticketing, and overall event execution to ensure the successful delivery of each edition.
Awards & Honors
AWARD
Reduced customer support ticket backlog by 65% through process improvements.
AWARD
Improved SLA performance by 20% through operational initiatives.
AWARD
Achieved a 96% call quality score as a top-performing team member.
AWARD
Exceeded referral and performance targets by 30%.
AWARD
Enhanced inventory reporting accuracy through process enhancements.